# Topic Setting

**Configuraciones > Topic**

<figure><img src="https://2176853357-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjkdUSCEscSTPFGtiEwZS%2Fuploads%2FjOmqhwXyjZAeSFNhHpgp%2Fimage.png?alt=media&#x26;token=3e92b568-95e6-4591-8b41-f818d1a29d0b" alt=""><figcaption></figcaption></figure>

**Acciones > Editar**

<table><thead><tr><th>Campo</th><th>Tipo</th><th width="360">Descripcion</th></tr></thead><tbody><tr><td>Nombre</td><td>Texto</td><td>Nombre del motivo de contacto.</td></tr><tr><td>Sienadepto</td><td>Selector</td><td>Departamento del cual depende ese Topic.</td></tr><tr><td>Osticketopic</td><td>Numero</td><td>Deprecado</td></tr><tr><td>SLA</td><td>Numero</td><td>Limite en minutos del SLA</td></tr><tr><td>SINO</td><td>Selector</td><td>Topic Activo o no.</td></tr><tr><td>Descripción</td><td>Texto Largo</td><td>Descripción detallada del Topic ID para que los flujos con IA entiendan en detalle para que se utiliza ese Topic.</td></tr><tr><td>BOTSINO</td><td>Selector</td><td>Topic Disponible para el uso del bot (Si / No)</td></tr><tr><td>Phonetransfer</td><td>Selector</td><td>IVR transferira o no, las llamadas creadas en este topic a una cola de atención con agentes humanos</td></tr></tbody></table>

<figure><img src="https://2176853357-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjkdUSCEscSTPFGtiEwZS%2Fuploads%2FizWHbAGA2LyT8q1UgnrA%2Fimage.png?alt=media&#x26;token=10fe6289-9f39-4ca1-ad97-8b30088bbae1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2176853357-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjkdUSCEscSTPFGtiEwZS%2Fuploads%2FyEbFEhJTdgKjn1FXuo9W%2Fimage.png?alt=media&#x26;token=b55a2506-ec29-49f7-833d-bead7b43f2e4" alt=""><figcaption></figcaption></figure>


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